Service and 11 MERCEDES-BENZ E-Class SEDAN 2017 W213 Owner's Manual

Digita
l–int hevehicl eV ehicle document walletD igital–ont he Interne tD igital–asanA pp
Fa miliarize yourself wit hthe con‐
te nts of theO perator's Manual
directly via thev ehicle's multi‐
media sy stem (menu item "Vehi‐
cle"). Startw itht he quickg uide,
disco very our vehicle's highlights
or broaden your kn owledg ewith
useful tips. Her
eyou can find comprehen‐
si ve informatio nabout operating
yo ur vehicle and about services
and warranties in printed form. Yo
uc an find theO perator's Man‐
ual on theM ercedes-Benz home‐
page. The Mercedes-Benz Guides App
is
available free-of- charge in
fa miliar App stores. É2135847801gËÍ
2135847801 Apple
®
iOS AndroidTM Order no. P2
130141 13
Editio nC1-20 17 H Pa
rtno. 2135 847801 E-Class
Operator's Manual
Mercedes-BenzMercedes-Benz
E-Class

Atag lance .................................................... 6
Cockpit ........................................................... 6
Wa rning and indicator lamps .......................... 8
Overhead control panel ................................ 12
Doorc ontrol panel and sea tadjustment ....... 14
Emergencies and breakdowns ...................... 16
DigitalOperato r'sM anua l........................ .18
Callin gupt he Digital Operator's Manual ...... 18
Generalnotes ............................................. 19
Pr otection of thee nvironment. .................... .19
Mercedes-BenzG enuineParts ....................... 19
Operator's Manual ........................................2 0
Service and vehicle operation ....................... 21
Operating saf ety. .......................................... 22
Declarat ionofc onformity forw ireless
ve hicle components. ....................................2 3
Diagno stics connection ................................ 24
Qualified specialis tworks hop ....................... 24
Cor rect us eoft hevehicle ............................2 5
Problems wit hyour vehicle ........................... 25
Re portin gsafet yd efects .............................. .25
Limited Warrant y......................................... .26 QR cod
efor rescue car d...............................2 6
Ve hicle dat astorage .....................................2 6
Copyright .. .................................................... 28
Occupant safety......................................... 30
Re stra int sy stem .......................................... .30
Seatb elts ..................................................... 33
Airbag s......................................................... 37
PRE-SAFE
®................................................... 44
Childr eninthev ehicle ................................. .45
Pe ts in thev ehicle ....................................... .54
Opening and closing .................................. 55
SmartK ey...................................................... 55
Door s............................................................ 60
Tr unk ............................................................ 63
Ro ller sun blinds .......................................... .69
Sid ew indo ws ............................................... 70
Sliding sunroof .............................................. 74
Anti-thef tprotection .................................... .79
Seats and stowing ...................................... 81
Cor rect driver's seatp osition ........................ 81Seats ............................................................ 82
St
eering wheel ............................................. .91
Using them emor yfunction .......................... 93
St ow agea reas .............................................. 94
Cup holder .................................................. 103
Ashtr ayand cigar ette lighter ...................... .105
Soc kets ....................................................... 106
Wi reless chargingoft he mobile phone
and connection wit hthe exterior antenna .. 107
Ins talling/ removing floor mats ...................1 09
Light and visibility.................................... 110
Exterio rlighting ........................................... 110
Interior lighting ............................................ 114
Wi ndshield wipe rand windshield washer
sy stem ........................................................ 115
Mir rors ........................................................ 118
Operating thes un visor s............................. 120
Infrared reflectiv ewindshield ..................... .121
Climat econtrol ......................................... 122
Overvie wofclimatecontro lsystems ......... .122
Operating thec limat econtrol sy stem ......... 122
2
Conte nts

Protection of thee nvironment
* ENVIRONMENTAL
NOTEEnvironmental
damage duetooperating conditions and
personal driving style
The pollutant emission of your vehicle is
directl yrelated tothew ay yo uoperat eyour
ve hicle.
Yo uc an help toprotect thee nvironmentb y
operating your vehicle in an environmentally-
re sponsible manner .Please obser vethef ol‐
lowing recommendations on ope rating condi‐
tions and pe rsonal driving style.
Operating conditions:
#Mak esuret hat thet irep ressur eisc or‐
re ct.
#Do no tcarry anyu nnecessar yweight
(e.g. roof luggag eracks once youn o
longe rneed them).
#Ad her etot he service inter vals.
Ar egularly serviced vehicle will contri b‐
ut etoe nvironmenta lprotection.
#Alw aysh ave service workcar ried out at
aq ualified specialis tworks hop.
Pe rsonal driving style:
#Do no tdepress thea ccelera torp edal
when startin gthe engine.
#Do no twarmupt he engine while the
ve hicle is stationar y.
#Drivecarefully and maintai nasuita ble
di st anc efromt hevehicle in front.
#Av oid frequent, sudden acceleration
and braking.
#Chang egear in good time and use each
ge ar only uptoÔ of its maximum
engine speed.
#Switc hoffthee ngine in stationar ytraf‐
fi c.
#Ke ep an eyeont hevehicle's fuel con‐
sum ption.
Environmenta lissues and recommendations:
It is recommended that your e-use or recycle
materials firs ti ns tead of jus tdisposingoft hem.The
releva nt environmental regulations and
guidelines ser vetoprotect thee nvironmenta nd
mus tbes trictlyo bserved.
Mercedes-Benz GenuineParts
* ENVIRONMEN
TALN OTEEnvironmental
damage causedbythen on-use of recon‐
ditione dcomponents.
Daimle rAGoffer sr ecycled reconditioned
components and part switht he same quality
as ne wparts .The same entitlementf romt he
limited warrant yisv alid as forn ew parts.
#Use recycle dreconditioned compo‐
nents and parts from Daimler AG.
Gene raln otes 19

*NO
TEImpairment of theo perating ef fi‐
ciency of ther estraint sy stems from
ins talling accessories or from repair sor
we lding
Airbags, Emer gency Tensioning Devices, as
we ll as control unit sand sensor sfor the
re stra int sy stems, ma ybeinstalled in thef ol‐
lowing areas of your vehicle:
RDoors
RDoor pillars
RDoors ills
RSeats
RCockpit
RInstrument clus ter
RCente rconsole
#Do no tins tall accessories suc hasaudio
sy stems in these areas.
#Do no tcarry out repair sorw elding.
#Have accessori esretrofitted at aquali‐
fi ed specialis tworks hop.
Yo uc ould je opardizet he operating saf etyofy our
ve hicle if youu se parts ,tires and wheelsasw ell
as accessories releva nt tosaf etyw hichh ave not
been appr ovedbyM ercedes-Benz. This could
lead tomalfunctions in saf ety-re leva nt sy stems,
e.g. theb rake system. Onl yuse Mercedes-Benz
GenuineParts or parts of equal quality. Onlyuse
tires, wheels and accessories that ha vebeen
specificall yappr ove dfor your vehicle model.
Mercedes-BenzG enuineParts aresubject to
st rict qualityc ontrol. Eac hparth as been spe‐
ciall ydeve loped, manufactured or selecte dfor
Mercedes-Benzv ehicles andfine-tuned fort hem.
Therefore, onl yMercedes-Benz GenuineParts
should be used.
Mor ethan 300,000 dif fere nt Mercedes-Benz
GenuineParts ar eavailable forM ercedes-Benz
models.
All Mercedes-Benz service center smaintain a
supply of Mercedes-Benz GenuineParts forn ec‐
essary service and repair work.Ina ddition, stra ‐
te gicall ylocated parts-deliver ycenter sprovide
fo rq uic ka nd reliable parts service. Alw
ayss pecify thev ehicle identification number
(VIN) when ordering Mercedes-BenzG enuine‐
Pa rts(
→pag e342).
Operator's Manual
This Operator's Manual describes all models and
all standar dand optional equipment available for
yo ur vehicle at thet ime of this Opera tor's Man‐
ua lgoing topress. Countr y-specific dif fere nces
ar ep ossible. No tethat your vehicle ma ynotbe
equipped wit hallfe atures descri bed. This is also
th ec ase fors ystems and function srele vant to
saf ety. Therefore, thee quipment on your vehicle
ma ydiffe rf romt hat in thed escription sand illus‐
trations.
The original pur chase contract documentation
fo ry our vehicle contains alistofa ll ofthes ys‐
te ms in your vehicle.
Should youh ave anyq uestion sconcerning
equipment and operation, please consult an
authorized Mercedes-Benz service center.
The Operator's Manual and maintenanc ebooklet
ar ei mp ortant documents and shoul dbekeptin
th ev ehicle.
20
General no tes

Service andvehicl eoperation
Vehicl eoperation outside theU SAor Canada
When youa reabroad withyour vehicle, obser ve
th ef ollowing points:
RService points or replacemen tparts ma ynot
be available immediatel y.
RUnleaded fuel ma ynotbe available forv ehi‐
cles wit hacatalytic con verter .L eaded fuel
ma ycause damag etothe catalytic con verter.
RThe fuel ma yhave anextreme lylowo ctane
number .Unsuita ble fuel can cause engine
damage.
Some Mercedes-Benz models ar eavailable in
Europe thro ugh our European De liveryP rogram.
Fo rm orei nformation, please consult an au thor‐
ized Mercedes‑Benz service center ,orwrite to
one of thef ollowing address:
In theU SA:
Mercedes-Benz US A,LLC
EuropeanD eliveryDepartment
One Mercedes Drive
Montvale ,NJ07645-0350 In Canada:
Mercedes-Benz Canada
,Inc.
EuropeanD eliveryDepartment
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9
Maintenance
Alw aysb ring theM aintenanc eBookle twithy ou
when bringing thev ehicle toan authorized
Mercedes-Ben zCenter .The cus tomer service
advisor wil lrecor devery service fory ou in the
Maintenance Booklet.
Ro adside Assistance
The Mercedes-Benz Roadside Assis tance Pro‐
gram of fers tech nica lhelpint he case of a
breakdown. Your calls tothet oll-free Roadside
Assis tance Hotline ar eanswe redbyo ur agents
24 hour sad ay,3 65 da ysay ear.
1-800-FOR-MERCedes (1-800-367-63 72)(USA)
1-800-387-0 100( Canada) Yo
uc an find fur ther information in the
Mercedes-BenzR oadside Assistance Program
brochure (USA) orthe" Roadside Assis tance"
section in them aintenanc eand warrant yinfor‐
mation bookle t(Canada). Youw illfind bo thin
th ev ehicle document wallet.
Chang eofaddress or chang eofo wnership
Inthee vent of achang eofa ddress, please send
us the" Notification of address change" in the
Service and Guarantee bookle torsimply cal lthe
Mercedes-BenzC ustomer Assis tance Center
(USA) on theh otline number
1-800-FO R-MERCedes (1-800-367-63 72)o rC us‐
to mer Service (Canada )on1 -800-387-0 100. We
can then reac hy ou in atimel yfashion, if neces‐
sar y.
If yo us ellyour Mercedes, pleasel eave thee ntire
literatur einthevehicle so that it is available to
th en exto wne r.If yo uh ave purchased aused
car ,please sendust he "Notice of Pur chase of
Used Car" in theS ervice and Guarantee booklet
or simpl ycall theM ercedes-Benz Cus tomer
Assis tance Center (USA) on theh otline number
General no tes 21

1-800-FOR-MERCedes (1-800-367-6372)o rC us‐
to mer Service (Canada )on1-800-387-0 100.
Important notice forC alifornia retail bu yers
and lessee sofMercedes-Benz automobiles
Under California la wyou ma ybeentitled toa
re placemen tofyourvehicle or arefund of the
pur chase price or lease price ,ifafter areasona‐
ble number of repair attem ptsM ercedes-Benz
US A,LLCa nd/or its authorized repair or service
fa cilities failto fixo ne or mor esubstantial
defect sorm alfunctions in thev ehicle that are
co veredbyi tsexpress warrant y.
During aperio dof18m onths from originald eliv‐
er yoft hevehicle or akilome ter/milea geread‐
ing of 18,000 miles (29,000 km), whiche ver
occur sfirst ,v ehicle repair is presumed fora
re tail buyer or lessee if one or mor eofthefol‐
lowing occurs:
(1) thes erious defect or damag ecan result in
deadly or serious injur ytothevehicle occu‐
pants while driving AND this defect has
already been repaired at leas ttwice AND Mercedes‑Benz, LL
Chas been informed in
writing of then ecessity of arepair.
(2) thed efect or damage, though less serious
th an (1) abo ve,h as already been repaired at
leas tfour times AND Mercedes‑Benzh as
been informed in writing of then ecessity of
ar epair.
(3) thev ehicle canno tbeusedforl onger than
30 calendar da ysbecause of repair work
re sulting from this or other serious defects
or damage.
Please send your written notic eto:
Mercedes‑BenzU SA,LLC
Cus tomer Assis tance Center
3M ercede sDrive
Montvale, NJ 0764 5-0350
Operating saf ety
&
WARNING Risk of accident duetom al‐
functions or sy stem failures
If yo udon othave thep rescribed service/
maintenanc eworkora nyrequ iredrepairs
car ried out, this could result in malfunctions
or sy stem failures.
#Alw aysh ave thep rescribed service/
maintenanc eworkasw ell anyrequired
re pair scarried out at aqualified spe‐
cialis tworks hop.
&
WARNING Risk offire due toflammable
materials on ho tparts of thee xhaust
sy stem
Flammable material suc hasleaves, grass or
twigs ma yignit eift heyc ome int ocontact
wi th hotp arts of thee xhaust system.
#When driving on unpa vedr oads or off-
ro ad, regular lych eckt he vehicle under‐
side.
22 General no tes

Canada:"The wireless devices of this vehicle
compl ywithI ndustr yCanada license-e xemp t
RSS standard(s). Operatio nissubject tothef ol‐
lowing tw oconditions: (1) These device smay
no tc ause inter fere nce, and (2) These devices
must accep tany inter fere nce, including inter fer‐
ence that ma ycaus eundesired operatio nofthe
device."
Diagnostics connection
The diagnostics connection is onl yintended for
th ec onnection of diagnostic devices at aquali‐
fi ed specialis tworks hop.
&
WARNING Risk of accident duetoc on‐
necting device stothe diagnostics con‐
nection
If yo uc onnec tequipment toad iagnostics connectio
ninthevehicle, it ma yaffect the
operation of vehicle sy stems.
As aresult, theo perating saf etyoft hevehi‐
cle could be af fected.
#Onl yconnect equipment toad iagnos‐
tic sc onnectio ninthevehicle whic his
appr ovedfor your vehicle byMercedes-
Benz.
& WARNING Risk of accident duet o
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle.
#Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll.
#Alw aysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals.
#Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther.
* NO
TEBatter ydisch arging from using
device sconnected tothed iagnostics
connection
Using devices at thed iagnostics connection
drains theb atter y.
#Chec kthe charge leve loft he batter y.
#Ifth ec har geleve lisl ow,charg ethe
batter y,e.g. bydriving aconsiderable
dis tance.
Connecting equipment tothed iagnostics con‐
nection can lead toemissions monitoring infor‐
mation being reset, fore xamp le. This ma ylead
to thev ehicle failing tomee tthe requ irements of
th en exte missions inspection during them ain
inspection.
Qualified specialis tworks hop
An authorized Mercedes-Benz service center is a
qu alified specialis tworks hop. It has then eces‐
sar yspecialis tknowledge, tools and qualifica‐
tions tocor rectl yc arry out thew orkr equired on
24
Generaln otes
devices
(Model: D-WMI2015A):
complies with Part 18 of the FCC Rules."
The name and adress of the responsibl eparty
is:
Continental Automotive Systems US Inc. 2400 Executiv eHills Drive
Aubur nHills, MI 48326-2980
United States of America
USA:
"Wireles scharging system
formobile
This device

your vehicle. This particularly applies towo rkrel‐
ev ant tosaf ety.
Fo rthe following, alw aysh ave your vehicle
ch eckedatana uthorized Mercedes-Benzs ervice
cente r:
RWorkreleva nt tosaf ety
RService and maintenance work
RRepair work
RModifications, ins tallation sand con versions
RWo rkon electronic component parts
Cor rect use of thev ehicle
If yo ur emo veanyw arning sticke rs,y ou or others
could failto recognize cer tain dangers. Lea ve
wa rning sticke rs in position.
Obser vethef ollowing information when driving
yo ur vehicle:
Rthes afet yn otes in this manual
Rthev ehicle tech nica ldata
Rtraf ficr ules and regulations
Rlaws and saf etys tanda rdsp ertainin gto
mo torv ehicles
Problems with your vehicle
If yo us hould experience aproblem wit hyour
ve hicle, particularly one that youb elie vemay
af fect its saf eoperation, weurge youtoc ontact
an au thorized Mercedes-Benz service center
immediately tohave thep roblem diagnosed and
re ctified. If thep roblem is no tresolved to your
satisfaction,p leasediscussthep roblem again
wit hthe authorized Mercedes-Benz service cen‐
te ro r,if necessar y,contact us at one of thef ol‐
lowing addresses.
In theU SA:
Cus tomer Assis tance Center
Mercedes-Benz US A,LLC
3M ercedes Drive
Montvale ,NJ07645-0350
In Canada:
Cu stomer Relation sDepartment
Mercedes-Benz Canada, Inc. 98
Vande rhoof Avenue
To ronto, Ontario M4G 4C9Re porting saf etyd efects
US Ao nly:
The following text is published as requ ired of
manufacturer sunder Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5p ursuant tothe
"National Traf fica nd Mo torV ehicle Saf etyA ct of
19 66".
If yo ub elie vethat your vehicle has adefect
whic hcould cause acrash or could cause injury
or death, yous hould immediatel yinfor mthe
Na tional Highw ayTraf ficS afet yA dmini stra tion
(NHT SA)ina ddition tonotifying Mercedes-Benz
US A,LLC.
If NHT SAreceive ssimilar complaints, it may
open an in vestigation ,and if it finds that as afet y
defect exists in agroup of vehicles, it ma yorder
ar ecall and remedy campaign. Ho wever,NHT SA
canno tbecome in volved in individual problems
between you, your dealer ,orMercedes-Benz
US A,LLC.
General no tes 25

Tocontact NHT SA,you ma ycall theV ehicle
Saf etyH otline toll-f reeat1 -888-327-4236
(TT Y:1-800-424-9 153);go tohttp://
www.safercar.go vorwrite to:A dmini stra tor,
NHT SA,400 Se venthS treet, SW.,Wa shington,
DC 20590, US A.
Yo uc an find mor einformatio nonvehicle saf ety
under :http://w ww.safercar.g ov
LimitedWarranty
* NO
TEDama getothev ehicle arising
from culpable violation of these operat‐
ing instructions.
Damag etothevehicle can arise from culpa‐
ble violation of these operating instructions.
This damag eisnotcoverede ither bythe
Mercedes-BenzL imitedWarrant yorbyt he
Ne wV ehicle or Used Vehicle Warrant y.
#Followt he instructions in this manual
on proper operation of your vehicle as
we ll as on possible vehicle damage.
QR code forr escue card
The QR code is secured in thef uel filler flap and
on theo pposit eside on theB -pillar .Intheeve nt
of an accident, rescue services can use theQ R
code toquickl yfind thea ppropriat erescue card
fo ry our vehicle. The cur rent rescue car dcon‐
ta ins them ostimp ortant informatio nabout your
ve hicle in acompact form ,e.g. ther outing of the
electric lines.
Yo uc an find mor einformatio nunder
ww w.mercedes-benz.de/qr-code.
Ve hicl edata storage
Data acquisition
Aw iderang eofe lectronicc omponents in your
ve hicle contain dat amemories.
These dat amemories temp orarily or perma‐
nently stor et echnical in form ationa bout :
RThev ehicle's operating state
REvents
RMalfunctions In
general ,the tech nica linformatio ndocuments
th es tate ofac omponent part, amodule, asys‐
te mort he sur roundings.
Thesei nclude, fore xamp le:
ROperatingc onditionsofs ystemc omponents.
Fo re xamp le,fluid leve ls.
RThe vehicle's status messages and those of
its individual components. Fore xamp le,the
numbe rofwheelrevo lutions/speed, deceler‐
ation ,lateral acceleration ,accelerator pedal
position.
RMalfunctions and defect sinimportant sys‐
te mc omponents. Fore xamp le, lights,
brakes.
RVe hicle reactionsa nd operatingc onditionsin
special drivin gsituations .For example, air
bag deployment, inter ventio nofs tabilityc on‐
trol sy stems.
RAmbien tconditions .For example, outside
te mp erature.
26
General no tes

This dataisofane xclusivel ytechnical nature
and can be used to:
RAssi stin de tecting and rectifying malfunc‐
tions and defects.
RAnalyze vehicle functions, e.g. af terana cci‐
dent.
ROptimize vehicle functions.
The dat acanno tbeu sedtotrace thev ehicle's
mo vements.
When your vehicle is serviced, tech nica linforma‐
tio nc an be read from thee vent da tamemory
and malfunction dat amemor y.
Service sinclude, fore xamp le:
RRepair services
RService processes
RWa rrant ycases
The vehicle is read out byemplo yees of the
service networ k(including them anufacturer)
using special diagnostic devices. Youc an obtain
mor einformation there, if required. Af
teram alfunction has been rectified, thei nfor‐
mation is dele tedf romt he malfunction memory
or is continuall yoverw ritten.
When operating thev ehicle, situations ar econ‐
ceivable in whic hthis tech nica ldata, in co nnec‐
tion wit hother information (if necessar y,afte r
consultation wi than authorize dexpe rt), could be
traced toap erson.
Examples include:
RAc cident reports
RDamag etothevehicle
RWi tnes sstatements
Fu rther additional functions that ha vebeen con‐
tractuall yagreed upon wit hthe cus tomer all ow
cer tain vehicle dat atobec onveye dbyt hevehi‐
cle as well. The additional function sinclude, for
ex ample, vehicle location in case of an emer‐
ge ncy.
COMAND/mbrace
If th ev ehicle is equipped wit hCOMAND or
mbrace, additional dat aabout thev ehicle's oper‐
at

ion, theu se of thev ehicle in cer tain situations, and
thel ocation of thev ehicle ma ybecompiled
th ro ugh COMAND or them brace sy stem.
Ad ditional information can be found in them ulti‐
media sy stem section and/or them brace Term s
and Conditions.
Event data recorders
This vehicle is equipped wit hanevent da ta
re corder (EDR). The mai npurpose of an ED Ris
to record, in cer tain crash or near crash-lik esit‐
uations, suc hasanair bag deployment or hitting
ar oad obs tacle ,dataw hichw ill assis tinunder‐
st anding ho wavehicle's sy stems per form ed.
The ED Risdesigned torecor ddatar elated to
ve hicle dynamics and saf etys ystems foras hort
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed torecord
such dataas:
RHowv arious sy stems in your vehicle were
operating;
RWhe ther or no tthe driver and passenger
saf etyb eltsw ereb uckled/fas tened;
RHo wf ar (i fata ll)t he driver wasd epressing
th ea ccelerator and/or brak epedal; and,
General no tes 27